Frequently Asked Questions

Refurbished means a product has gone through a thorough process to ensure it functions properly. All products are checked thoroughly and are checked again before dispatch.

We value that customers depend on their laptops, as a result, we have opted to take some additional time before offering this. From mid January 2022, we’ll offer customers the option to select Windows 11.

For more about Windows 11, please read our Windows 11 page.

Yes! If you want to order a laptop for someone else and you don’t want them to know the price, we can withhold the invoice. The invoice can be sent by email as an attachment to your email address.

How to request this service?

Just let us know the request (by email), before placing the order so it could be processed correctly. We're here to assist with a best effort-basis service at no additional cost 👍. Unless otherwise stated, we expect for the purchaser with us to stay as the point of contact with us (for any queries), rather than the end-user. We would expect for the end-user to generally be aware of the condition/spec of the order (so the expectation is reasonably managed, in terms of what they'll receive).

Our laptops are not shipped in the original box. They'll be shipped in the securely repackaged box, for a more secure transit. The original boxes won't be available to request.

Our own limited hardware warranty (RTB) which comes with each product, is individually stated on the individual product listing (this includes the AC charger which ships with our orders, where applicable). The limited hardware warranty does not include software support, nor does it cover for accidental damage. The consumable parts (including the laptop battery) will have a 30-days RTB warranty with us only.

You can search on our website to see if there is another laptop available similar to the one you were looking for. If you would like advice, you can contact us through our live chat (or email contact@cruisetech.co.uk). Sometimes, we might be able to source more, with some lead time. If we're out of hours, we'll get back to you as soon as possible.

Your debit/credit card company may have declined authorisation to debit your card due to one of the following reasons.

• There may be a credit limit on your account
• The incorrect card type, number or expiry date was accidentally selected when placing the order
• You may have incorrectly entered your billing address. Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order.

A product of the same model may have a separate listing to another product of the same model. This can happen for several reasons, including but not limited to: the condition of each product is different; the technical specification of each product is different.

You can either pay by PayPal, AmazonPay, ShopPay, or use Klarna. With PayPal you can either pay by signing into your own PayPal account, or you can choose to pay by debit or credit card. AmazonPay, ShopPay, and PayPal allow for easy payment from Visa, MasterCard, Maestro and American Express cards. Klarna gives you the option to either pay 30 days later or 'slice it in 3' (limited to purchases under £1000). Eligibility for Klarna is determined entirely by Klarna.

You can read more about Klarna here.

Orders placed on our website, can be delivered to all parts of the United Kingdom (Great Britain and Northern Ireland).

If you are visiting from outside of the United Kingdom, we may be able to deliver to you through our eBay Store through the Global Shipping Program on eBay (GSP)*. You can find our eBay store here: https://www.ebay.co.uk/str/cruisetechpremiumrefurbishers

*the list of countries which the Global Shipping Programme on eBay delivers to, is managed by eBay (not managed by us); as result, if they do not currently ship to your country, we will not be able to ship there.

We do not currently allow for collecting from our premises.

1. We have the right to cancel any order to a 3rd party shipping centre / PO Boxes / or reshipping centre unless we've agreed to these before the order. This is because these service tends to increase the shipping risk.
2. Customers with a non-standard UK address, for example Armed Forces, should contact us in advance of purchasing, as there may be a surcharge or alternative method/steps of postage required.

VAT could be confusing enough! Most people will not have heard of the VAT Margin Scheme, and will only be aware of the more common form of VAT - Standard VAT. Hopefully the explanation beneath clears things up for you.

• What is standard VAT? Goods sold on this includes the 20% VAT & if you’re a VAT registered business you may be able to claim this back. 
• What is the VAT Margin Scheme? This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.

How do I know which one it's sold on? The item description will confirm which VAT an item is sold on.

How does the VAT Margin Scheme affect you? If you’re a consumer, then it doesn’t affect you at all! The price you see is the price you pay. If you're a VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme.

You might sometimes find it more economical to buy the same product on the Standard VAT scheme.We recognise that businesses (B2B), and household consumers (B2C) often need different products. As a result, we’re gradually stocking more business focused laptops on the Standard VAT scheme, whilst keeping the VAT margin scheme range for the consumers.