Name: Lenovo Thinkpad X1 Yoga 3rd Gen Laptop: Core i7-8650U, 16GB, 256GB Warranty VAT
Brand: Lenovo
SKU: L578
Price: 895.00 GBP
Availability: OutOfStock

Description
Delivery / Return Policy
Grading Criteria
Finance Options
What's Margin VAT/Standard VAT?

Description

Item Condition:

A used premium laptop, tested and working well (photos are from the listed unit). Sold on the Standard VAT scheme (EU buyers: we're unable to zero VAT). Some cosmetic notes: inside has noticeable wears/marks (the palmrest/keypad/trackpad are visibly shinny). The outside casing has some noticeable wears/marks (on the lid/edges; noticeable wears on the base; some paint has worn off around the edges/corners). Glossy touch screen works, grade B condition (some surface wear, less visible when the screen is on, see photo 4-6). No webcam privacy shutter on this model. The battery holds a high 90% of the original charge (checked by HWMonitor, estimation only). It comes with the Stylus, in a repackaged box, and the AC charger. Has a 6-month warranty with us. May have remaining manufacturer's warranty** (serial number suggests Lenovo Warranty until 2022, see photo 8, Lenovo's coverage tends to be EU wide, local response level may vary).

Spec (of the listed unit):

Intel Core™ i7-8650U Processor @ 1.90Ghz (up to 4.20 GHz TurboBoost, Intel HD)
256GB SSD (M.2, upgraded*)
16GB RAM
14" FHD Touch IPS Display (glossy, 1920x1080, no matte coating)
Windows 10 Pro 64 bit
Battery, Webcam
Backlit Keypad (QWERTY UK layout)
Dimension: 333 mm x 229 mm x 17.05 mm / 13.1" x 9.0" x 0.67", approx1.42kg
Ports: 2x Intel® Thunderbolt™ 3, 2xUSB 3.0; HDMI; audio jack; MicroSD
Connectivity: Intel® Dual-Band Wireless-AC + Bluetooth®, no WWAN

What's included:

Lenovo X1 Yoga & Stylus
AC Charger (with UK plug)
EU buyer? Leave a note at the checkout if you'd like for us to include the EU plug cable (instead of the UK plug cable).

Peace of mind:

We include a 6-month return to base coverage from the date of arrival.

Our technician will provide support (simply contact us). If the initial remote diagnostics shows the need, we may request for you to get the item to us for servicing (within 30 days, repair/replace, or refund available); after the initial 30 days, a refund will only be arranged if repair or replacement is not possible. After the initial 30 days, the onus of the postage cost is with the buyer.

During the service, we cannot be held responsible for any data loss that may occur, as we may be required to reinstall the Operating System (which will erase previous data).
We are unable to offer data recovery. As a good practice, we advise our customers to regularly back up their data.
This does not apply to cosmetic wear due to use, nor existing issue(s) already noted in the original listing, nor does it cover any consumable part (e.g. the battery/stylus). During the service, if damage due to misuse is found, e.g. liquid damage /drops, cracked screen, etc, then the cover will be voided (set out fully in the "additional return policy details" below).
*The upgraded 256GB SSD has a 6-month RTB warranty with us only. **Our 6-month RTB warranty for the laptop, is separate to any remaining manufacturer's warranty. To be clear, any remaining manufacturer's warranty is not considered a part of this listing's offer, and should be considered as bonus only, should you aim to use it (the rationale is that whilst the Lenovo laptops' warranty follows the serial number & are normally serviceable under such warranty - we have no influence over the manufacturers' warranty policy in the future, should they adjust); as such we stand by our 6-month RTB limited hardware cover only, as a part of this listing.

Product info:

Dazzle yourself & others

The new design of the X1 Yoga will surely dazzle. The dark black, soft-touch cover and the sleek silver option both include colour-coded hinges. And the 14” display options are bigger and more stunning than ever.

Amp up your game

The fast 8th generation Intel® Quad Core™ CPUs boost performance 35% over the previous generation. Memory is even faster too with We had the LPDDR3 memory on the previous generation as well, however, the clock rate was lower 1866MHz, hence memory was slower.

Prepare to be thunderstruck

The X1 Yoga includes Intel® Thunderbolt™ 3—the technology that brings lightning-fast Thunderbolt to USB-C at speeds up to 40 Gbps. Connect a cable from your USB-C port to a Thunderbolt 3-enabled device, capabilities - all in one port and get four times the data and twice the video bandwidth of any other port type, while also supplying power. So you get Thunderbolt, USB-C, and DisplayPort.

Wise men speak when they have something to say

With Cortana Premium, you can speak commands to your X1 Yoga from 4 meters / 13 feet away. The integrated 360-degree far-field microphones ensure your voice carries the weight it’s due. Wake your device with a simple phrase. Quickly and easily find files and calendar events. Even put your system into Modern Standby mode, which improves battery performance. So go ahead and speak your mind and boost your productivity at the same time.

Built to go on and on. And on.

Like all ThinkPads, the X1 Yoga is tested against 12 military-grade requirements and more than 200 quality checks to ensure they run in extreme conditions. From the arctic wilderness to desert dust storms, from zero-gravity to spills and drops, you can trust this laptop to handle whatever life throws your way.

Talk about flexibility!

The innovative Rise and Fall Keyboard on the ThinkPad X1 Yoga adapts to you. When you fold it into Laptop Mode, the keys rise so you can easily create a spreadsheet or write a report. Then when you fold it into itself for Tablet Mode, the keys recess and lock. You get greater comfort and convenience with the completely flat surface.

Unleash your creativity

The X1 Yoga includes the ThinkPad Pen Pro, a rechargeable pen. Sketch. Sign documents. Take notes. And never worry about running out of ink or needing batteries. Plus it's built-in, so you won’t misplace it. Go ahead and create—there are no limits to where your imagination can take you.

Good thing it's drool-proof

What's more, the fingerprint reader thwarts biometric hacking with anti-spoofing technology — the fingerprint image is saved inside the chip, so it's not sent out for authentication when you sign in. Your data is protected too, with the discrete Trusted Platform Module (dTPM), that encrypts your information. And if that’s not enough to make IT administrators love the new X1 Yoga, then the ThinkPad’s FIDO authentication capability is sure to have them drooling.

Delivery / Return Policy

When ordering with CruiseTech, we offer:

30 days peace of mind return period.
Fast & Free Postage: a next weekdays service (DPD) in most of the UK (2 days in the Highlands/NI & remote areas).
11AM cut-off for same-day dispatch on the weekdays.
The courier will always be fully insured, for your peace of mind.

For more information:

30-Days Return

For whatever reason, if you're not sure about the order within the 30 days of the delivery, you can request to return your order for a refund.

For context: Our general approach is to suggest to offer customer support where possible as a first response (assist so you could get up and running on your laptop). During the 2020/21 pandemic period, customer return accounted for a low single digit % of the orders. Return is rare at CruiseTech - it's there if that's what you need. The most frequent reason for return was "change of mind", "needing some support" (be it software or hardware). We're here to assist. For support: you can get contact with us by email: support@cruisetech.co.uk; by telephone (01782976280) or by our Live Chat during the office hour - so our team could assist you).

Should you like to return the laptop, then:

If the reason of return is "changed mind / I didn't like it", then we would expect our customer to cover the return postage cost.

If the item was not as described / does not function upon the delivery, then we will arrange the return postage option at our cost (pre-paid, no need to print anything).

What happens next?

Once the laptop safely gets back to us - we'll promptly process a refund & hope to serve you in the future. We do ask our customer to contact us first (contact@cruisetech.co.u k) before returning anything. It is a good practice to reset the laptops before sending it to us. It'll of course, be wiped again when it arrives onsite by our technicians.

Repair & Return Policy

Repair & Refund Explained:

Within the first 30 days of the delivery: 1) repair; 2) replace (best effort basis); or 3) refund options are available (we'll cover the logistics cost).
You have a 14 day legal right to return your item from the delivery date, and then are legally required to return your item to us within a further 14 days from the request to return. We provide an additional period in which you can return your item up to 30 days after the date of delivery. For this period (15-30 days after delivery date) you are required to return your item within 7 days of your request.
After the initial 30 days of the delivery: a refund will only be arranged if neither repair nor replacement are possible.
After the initial 30 days of the delivery: the onus of the postage cost is with the buyer (for repairs).
After the first 6 month of the delivery: the repair/replacement will be quoted options only.

Return Courier Liability Explained:

Peace-of-mind insured return courier option: is available at £13.80 (deducted from the refund); if the item was not as described / does not function, the we'll cover this within the first 30 days (after the initial 30 days, the onus of this cost is with the customer). From the moment of the collection, the liability is with us (this requires for the item to be sufficiently packaged, please check with us first, if you need advice on packaging).
The customer may return their orders, using a courier of their own choosing. However, for the avoidance of doubt: if the return courier service is not paid directly for by us, then the customer is solely responsible for their parcel's safe transit (this is because the liability for the safe transit would be between the sender and the courier company, in case there the return is lost/damaged during the transit). Where the customer has paid for their return courier services themselves: we're unable to refund if the parcel is lost (the liability would be solely between the customer & their courier), this is the same case, if the parcel was damaged by the customers' courier service.
EU/International customers: mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. *unless damaged during the initial shipping, in which case let us know within 7 days of the delivery.

Record-keeping:

Our items are thoroughly tested & logged for security reasons before shipping. We will record the item's serial number & condition.
Where the item is not received, we may register the serial with loss and theft databases to help prevent any fraudulent use or reselling of the item; we're not able to supply serial number before the item is delivered. This is to ensure the privacy of the end-customer.

We reserve the right to refuse a refund if we detect any of the following sign of customer induced damage (CID), this includes and is not limited to:

Liquid damage, visible physical drops/damages.
Damage caused by external electrical power surges. Using a Surge Protected Plug is a suggested generally.
If any warranty sticker, labels, key label have been removed/broken; if the bios have been changed; hardware has been modified.
If the product has been registered with the manufacturer (where applicable, please only register this product once you have fully inspected and are happy with the product).

REpair request: How to get started?

Your order will have been thoroughly tested, before they're listed on our store. As with all electronic items, it may rarely need servicing. Following a remote diagnostics check, it may be that our technicians note that your device needs a servicing. If so, we may need the unit to back with us for servicing.

Our technicians will be here to assist you with the hardware related queries (e.g. my laptop doesn't switch on). Software package support should be directed at your software vendor (e.g. Solidworks, Excel, etc), who will have a better overview. Our technicians may be able to assist with some basic software queries;and if they find the queries needs to be addressed by the software vendors, they may signpost (that way you'll receive more specific support).
We are unable to offer any data backup / restore / recovery service. Additionally, we may need to data wipe the computer, as a part of the repair. As a good practice, we advise our customers to regularly back up their data.
The repair time time estimate is 2-5 days (excluding the transit time), unless otherwise stated. The return timetable is the following: once the returned items are safely & checked by our technicians. The refund will be issued within 2 business days of the receipt of the item.
To get started, contact us at support@cruisetech.co.uk

How quickly do you dispatch? (UK)

Dispatch time:

Orders received by 11AM will be dispatched on the same-day* (Weekdays only - Monday-Friday). We use the fully insured courier services (typically by DPD), for your peace of mind.

The orders received afterwards this cut-off time, will normally be sent on the next Business Day. It may be dispatched quicker (though the next-day dispatch is the norm).
You could receive delivery text notifications / emails, if you enter your mobile during checkout process.
If you have any delivery related query - simply open the online chat or get in contact - we're here to help.

*It is subject to the fund clearing (most of the payment clears instantly, though rarely - there may be a review time as set by the PayPal or Klarna, which is outwith our control, though we'll dispatch once they clear for us to send). If it will take longer to dispatch, then we'll aim to let you know at the earliest possible time. The same-day dispatch applies exclusively to the orders received via our website directly (it does not apply to our other channels which will have standard next-business day dispatch).

What fully insured courier do you usE?

We aim to use the next-day service, which applies to the working weekdays. If the Next day service is unavailable at the delivery postcode (e.g. Scottish Highlands, NI, etc), we'll opt for the 2-3 days service for you. Remember, it may take slightly longer around the weekends or the Bank holidays. Whilst we use a premium delivery service (in the rare cases, there may still have delay, for reasons outwith our reasonable control).
Whatever you order from us, you could be assured that the delivery service will be fully insured, for your peace of mind.
We do not formally offer a Saturday delivery option: if you order on a Friday, you will normally receive the item on the next Tuesday. That said, if you have specific request - get in contact, we'll see what we could do.

Order is missing/damaged in transit?

Your order will be packaged with care in a protective cardboard box.
Please let us know within 7 days of the arrival, if there is physical marks on the packaging/content of your order upon - this is so we can follow-up it with our couriers to address any issue.

We tend to package very well, so damaged orders is very rare. If the laptop is damaged in transit or need hardware attention, just let us know within 7 days (at contact@cruisetech.co.uk) - we'll try to put it right.

Want delivery to EU/International address?

We do not accept EU/international orders via our website (should be available in late 2020). However, you're based outside the UK & want to order from us - you can order the same items via our eBay store for global shipping (the price may vary marginally, due to different platform selling fees).

Our eBay Store link: https://www.ebay.co.uk/str/cruisetechpremiumrefurbishers

What about local collection / viewing?

Pre-COVID position: Most of our orders are online, as result this is where we focus on. We do not offer collection on any order. However, we may rarely be able to offer to view of our laptops locally, upon arrangements in advance
Since the COVID-19 situation: no local viewing facility / collection is offered. We'll update this page if the situation changes.

(disclaimer: we're based in the upstairs office only in the photo above & are separate from the store below).

Can I use 3rd Party Re-Shipping Centre / PO box?

We have the right to cancel any order to a 3rd party shipping centre / PO Boxes / or reshipping centre unless we've agreed to these before the order. This is because these service tends to increase the shipping risk.
Customers with a non-standard UK address, for example Armed Forces, should contact us in advance of purchasing, as there may be a surcharge or alternative method/steps of postage required.

We've recently launched GreenGreen Store, our sister site which offers a range of like-new & refurb products (inc 100+ laptops).

Browse Now

Grading Criteria

All of our laptops must pass functionality testing, and are ready to use out of the box. As for grading:

Firstly, the detailed photos & condition notes are available for most of the products (when applicable). They're aimed to be fair (though critical where needed), to give you a better idea of the condition, from the comfort of your home.

Secondly, the "Quick Grading" indicator (A/B+/B/C) is there to make your shopping easier. They're based on a set of minimum standard (across: the screen, inside casing, outside casing & the battery). The area which receives the lowest Grading is what the overall Grading will be. For instance if the screen is a B but for all other areas it is A, it would be a Grade B laptop. Note: Our laptops are not shipped in the original box.

Grade A
Grade B+
Grade B
Grade C

Grade A is best described as 'Like-new'. This means that the laptop is almost new or open-box. The laptop may have very small wears and/or marks, however these must be very limited or almost unnoticeable.

Grade B+ is a laptop with a very good condition screen. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade B describes a laptop with a good condition screen, with faint pressure marks, surface marks and up to 2 stuck pixels. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade C is used to describe any laptop with a screen that could be described as in a functional condition (visible pressure marks & surface marks, over 2 stuck pixels). There could be heavy wear on the keyboard, trackpad or palmrest and there may be heavy wear and small marks on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Got Questions? See our FAQ Page

We've recently launched GreenGreen Store, our sister site which offers a range of like-new & refurb products (inc 100+ laptops).

Browse Now

Finance Options

When shopping on our website, you have a few payment options.

Standard Payment: PayPal, Amazon Pay & Shop Pay

PayPal lets you securely pay online, with your debit or credit card, or PayPal balance. PayPal also allows for easy payment from Visa, MasterCard, Maestro and American Express cards. Guest card payment is available, if don't want a PayPal account. Some customers may be eligible for PayPal Credit & Pay in 3.

Amazon Pay helps you shop quickly, safely and securely. You can pay on our website without re-entering your payment and address details. All Amazon transactions are protected by Amazon's A-to-z Guarantee.

Shop Pay remembers and encrypts your details, so you can speed safely through our checkout in one tap.

Short-Term Finance: Klarna

A recent addition for us at CruiseTech is the option to pay using Klarna, one of Europe’s largest banks and payment solution providers, giving you the ability to access Klarna’s innovative payment options. You now have two new finance options:

You can either pay 30 days later
Or you can split the cost of your purchase across two months, called ‘slice it in 3’ (on purchases up to £1000 only).

How does Klarna help?

By opening up a few new ways to pay, you can choose whichever option suits you best. Importantly, the payments options available through Klarna on our website, do not charge interest, meaning our customers can make the choice to pay now, pay in 30 days, or pay over the next 2 months without spending a penny more.

How do I use Klarna?

You'll find Klarna finance option towards the very end of the checkout (see the screenshot below).

Finance option coming in late 2021

Later in 2021, more extensive finance options may be offered. We're unable to offer this as of yet.

What's Margin VAT/Standard VAT?

VAT could be confusing enough! Most people will not have heard of the VAT Margin Scheme, and will only be aware of the more common form of VAT - Standard VAT. Hopefully the explanation beneath clears things up for you.

What is standard VAT? Goods sold on this includes the 20% VAT & if you’re a VAT registered business you may be able to claim this back.
What is the VAT Margin Scheme? This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.

How do I know which one it's sold on? The item description will confirm which VAT an item is sold on.

How does the VAT Margin Scheme affect you? If you’re a consumer, then it doesn’t affect you at all! The price you see is the price you pay. If you're a VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme.

You might sometimes find it more economical to buy the same product on the Standard VAT scheme.We recognise that businesses (B2B), and household consumers (B2C) often need different products. As a result, we’re gradually stocking more business focused laptops on the Standard VAT scheme, whilst keeping the VAT margin scheme range for the consumers.

Lenovo Thinkpad X1 Yoga 3rd Gen Laptop: Core i7-8650U, 16GB, 256GB Warranty VAT